For all Singapore orders via regular courier, shipping is $3.90 and will take 5 business days. Shipping is free for orders above S$100.
International shipping is available and the shipping rates will be calculated upon checkout.
Are duties & taxes (for international shipping) included in my order total?
No, you’ll be charged duties & taxes by your local service provider. Payment of these is necessary to release your order from customs. For more information, please contact your local customs office.
Self-collection is currently available at :
- Toa Payoh MRT Station between the POSB and OCBC ATMs (Date and timing needs to be arranged and agreed upon first before meeting up)
What currency are your prices in?
We are based in Singapore and prices are in SGD. You may wish to get in touch with your credit card provider for an exact exchange rate or get an approximate rate here.
How long will the delivery take upon ordering?
For pre-orders, we indicate the estimate delivery dates on each product page. For available stocks, it will take 5 business days to receive your order.
How do I check on the status of my order?
Once you’ve received your shipping confirmation email, you can click on "Track It" and see the status of your delivery. It may take 24 hours upon order payment confirmation for tracking updates to appear. If you have any questions about the status of your order please reach out to email@example.com
RETURNS & EXCHANGES
Do you accept exchanges?
We accept exchanges as long as item is in good condition. However, if you make an exchange for an item of lower value, we will issue store credits for the balance amount which you can use on your next purchase. More on returns & exchanges here.
Do you offer Gift Cards?
No. We currently do not offer gift cards.
Gift Vouchers won from giveaways include shipping?
Gift Vouchers are only applicable for the product price and excludes shipping. Shipping charges will be borne by customers.